“Dear Laura,

Thank you for helping to take such good care of Lydia during her time at your location! You were the first person I communicated with and you made a really good impression! You responded to my initial emails right away, were friendly and helpful the first time I called, and were such a cheerful presence at the fornt desk the first time I visited. For a new mommy who was also new to the whole daycare routine, your warmth and profesionalism was one of the factors that led me to choose this daycare for Lydia. You have continued to be a cheerful presence every morning and afternoon since, which I’m sure brightens many other parents’ days as well! Again, thank you so much and keep up the good work! :)”