“Dear Marlene,

Thank you for helping to take such good care of Lydia during her time at your location! I visited 7 daycares in the area, and one of them main reasons why I picked Home Away From Home is beacause on the day I showed up unannounced, you gave me a thourough tour of the entire building and patiently answered all of my questions. When the day came for me to drop off Lydia and return to work, you were waiting for us at the front desk, walked us back to the infant room, and handed me a tissue when I started to cry. When I returned that afternoon to pick her up, I found her being rocked in your arms. I was struck that you, as the Director, would spend time in the infant room. All of these things reassured me that I had picked the best daycare for Lydia and that she was in good hands. And over the last 4 months, I have observed an amazing group of women at work- not only in the infant room, but also in the other classrooms I pass by everyday. This is obviously a positive reflection on the leadership of this daycare. Again, thank you so much, and keep up the good work!”